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Have a question about buying, repairing, delivering or installing an appliance? We’ve answered some of the questions customers regularly ask Fridge Centre, from emergency repairs and difficult deliveries to warranties, refurbished appliances and support for landlords and estate agents.
Need help right away?
Yes. Fridge Centre supplies both new and refurbished appliances, giving customers options for different requirements and budgets. You can browse our current appliance stock or visit our West Kilburn showroom for help choosing a suitable appliance.
Our stock changes regularly and includes a range of household appliances. If you're looking for a particular appliance, brand, size or specification, contact our team to check current availability.
Yes. New appliances purchased through Fridge Centre benefit from the manufacturer's official warranty. If you experience an issue, contact us first and we'll help coordinate the appropriate next steps. You can find more information on our Warranty page.
Yes. We test all refurbished appliances before selling them and after completing the installation.
We provide professional repairs for a wide range of household appliances and most major appliance brands. If you're unsure whether we can help with your particular make, model or fault, contact us with the details.
The right option depends on the appliance, its condition and the nature of the fault. Our team aims to provide practical advice rather than automatically recommending replacement. If repair is appropriate, we can explain what is required. If replacement makes more sense, we can discuss suitable alternatives.
Yes. Fridge Centre provides emergency appliance repair support for urgent appliance problems. Availability can vary, so contact us as soon as possible and we'll explain how quickly we can help.
Same-day diagnostics may be available where possible, but response times depend on availability, your location and the appliance problem. Contact our team with as much information as possible so we can advise you.
If repair is not practical, we can discuss replacement options rather than leaving you to start the process again elsewhere. Fridge Centre supplies appliances and can also arrange delivery, professional installation and removal of the old unit where required.
Yes. Fridge Centre provides appliance delivery from our West Kilburn showroom to customers across London. Our service includes new and replacement appliances, with installation and old appliance removal also available where required.
Yes, same-day delivery may be available where stock, location and scheduling allow. Customers regularly come to us when they need an appliance quickly, so contact our team to check what is currently available.
Yes. We regularly assist with deliveries to flats and upper-floor properties, including those with stairs, narrow entrances and more challenging access. Please tell us about any potential access issues beforehand so we can plan appropriately.
Please Note: Delivery to high/top floors, stairs, or restricted-access areas is performed at the owner’s risk. Customers must ensure suitable and safe access prior to delivery. We accept no liability for property or unit damage resulting from difficult or restricted access.
Yes. For larger appliances or more complex deliveries, we can arrange a site visit beforehand. This allows us to assess the intended delivery route and identify potential access challenges such as narrow entrances, upper floors or restricted spaces before the appliance arrives.
Yes. Old appliance removal is available alongside our delivery service, helping make the replacement process easier. We can also combine delivery with professional installation where required.
Yes. Fridge Centre can combine appliance delivery with professional appliance installation, so your new appliance can be delivered, positioned, connected and tested as part of the service where appropriate.
The exact work depends on the appliance and installation requirements. Our team can position and connect suitable appliances, complete the necessary checks and test the appliance once installed. Contact us beforehand if there are unusual connections, integrated units or access considerations.
Yes. Our team installs integrated appliances, including appliances that need to fit correctly within existing kitchen units. If your cabinetry, fittings or connections are unusual, let us know beforehand so we can understand what may be required.
Yes, we install plumbed-in fridges.
Check the dimensions of both the appliance space and the appliance itself, but remember that access also matters. Doorways, hallways, stairs and other restricted areas can affect whether a large appliance can reach its final position. For larger or more difficult deliveries, Fridge Centre can arrange a pre-delivery site visit.
It depends on the appliance and the installation required. Some appliances may have straightforward connections, while others require additional installation work or specialist connections. If you're unsure, our team can advise whether professional installation is appropriate.
Yes. Appliance relocation between properties is available as part of our wider delivery services. Contact us with details of the appliance, collection property, destination and any access considerations so we can advise on the arrangements.
Yes. Fridge Centre provides appliance collection and removal services, including old appliance removal when we're delivering a replacement. Let us know what needs removing when arranging your service.
Contact Fridge Centre if you experience a problem following our work. For new appliances, manufacturer warranty support may apply, while our repair work is backed by our parts and labour guarantee. More information is available on our Warranty page.
Yes. Fridge Centre supports landlords and estate agents with appliance repairs, replacements, delivery and installation across managed properties. This can provide one point of contact for several stages of an appliance replacement or repair.
Yes. Our team can coordinate access and appliance work with tenants where arrangements have been agreed, helping landlords and estate agents manage appliance issues without needing to attend every appointment themselves.
Yes. We work with property professionals who require ongoing appliance support across managed properties. Contact our team to discuss the type of support you require.
Our appliance showroom is in West Kilburn at 560 Harrow Road, London, W9 3QH. Customers can visit us for face-to-face advice and help finding a suitable appliance.
Fridge Centre is based in West Kilburn and provides appliance services across London. Coverage can depend on the service required, so contact us with your postcode if you'd like to confirm availability for your property.
The easiest way is to contact Fridge Centre and tell us what appliance you need help with and which service you require. Providing the appliance make and model, details of the problem and any delivery or access considerations can help us understand what is needed.
If your question isn’t covered above, speak directly with our team. Whether you need advice about an appliance, want to arrange a repair or need help planning a delivery or installation, we’ll be happy to discuss what you need.
Or email us at info@fcentre.uk or call us on 07700 160 772.
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